Quality Policy
Our commitment to excellence in every product, service, and interaction.
Last Updated: 4 February 2025
Our Quality Commitment
TFH.com.au is committed to providing products and services that meet or exceed customer expectations and comply with all applicable standards and regulations. We maintain a Quality Management System certified to ISO 9001:2015, demonstrating our dedication to continuous improvement and excellence.
Quality Objectives
Deliver products that meet Australian Standards (AS 4687:2007) and industry specifications
Maintain consistent product quality across all manufacturing and supply processes
Provide accurate, timely, and professional customer service
Continuously improve our processes, products, and services
Ensure all staff are trained and competent in quality requirements
Respond promptly to customer feedback and quality concerns
Product Standards
All our products are manufactured to the highest standards:
- Compliance with AS 4687:2007 (Temporary Fencing and Hoardings)
- Hot-dipped galvanized finishes for maximum durability and corrosion resistance
- Rigorous quality control and testing procedures
- Traceability of materials and manufacturing processes
- Regular third-party inspections and certifications
Service Excellence
Our commitment to quality extends beyond products to every aspect of customer service:
- Accurate and detailed quote preparation
- Professional and knowledgeable staff
- Timely response to inquiries and requests
- Reliable delivery and logistics coordination
- Comprehensive after-sales support
Continuous Improvement
We are committed to continuous improvement through:
- Regular review of quality objectives and performance metrics
- Customer feedback analysis and action plans
- Internal audits and management reviews
- Staff training and development programs
- Investment in technology and process improvements
Certification Scope
Our ISO 9001:2015 certification covers:
The administration of hiring of temporary fencing systems, portable toilets, demountable buildings, and associated products for the domestic, civil, construction, events, mining industries and the federal, state, and local government sectors.
Your Role in Quality
We value your feedback and encourage you to:
- Report any quality concerns or issues immediately
- Provide feedback on products and services
- Suggest improvements to our processes
- Work with us to resolve any quality-related matters
Contact
For quality-related inquiries or to report quality concerns, please contact us: