TFH.com.au | Professional Site Equipment

Last Updated: 4 February 2025

1. Introduction

TFH.com.au ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable privacy laws.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Name, email address, phone number, and postal address
Company name and business details
Postcode and location information
Account credentials and authentication information
Payment and billing information (when applicable)
Communication preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

IP address and device information
Browser type and version
Pages visited and time spent on pages
Referring website addresses
Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

Processing and responding to quote requests and inquiries
Providing customer support and service
Sending you information about products, services, and promotions (with your consent)
Improving our website, products, and services
Analyzing website usage and trends
Complying with legal obligations
Preventing fraud and ensuring security

4. How We Share Your Information

We may share your personal information with:

Service providers who assist us in operating our website and business
Our branch locations to fulfill your requests
Legal and regulatory authorities when required by law
Business partners with your consent

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Store your location/postcode selection
Analyze website traffic and usage patterns
Improve website functionality

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under Australian privacy law, you have the right to:

Access your personal information
Request correction of inaccurate or incomplete information
Request deletion of your personal information (subject to legal obligations)
Opt-out of marketing communications
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.